ONLINE STORE FAQ
HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
Most items ship within 48 business hours. Items do not ship out on Saturday or Sunday.
Standard Shipping orders will arrive in 3 - 5 business days from the ship date within the continental 48 states, 7-14 days for Hawaii, Alaska and US Territories, and up to 4 weeks for APO/FPO addresses. Expedited shipping has a delivery time of 2-3 business days. Two-day delivery will arrive in 2 days (excluding Sunday) if the order is placed by 11 AM PST. Orders are fulfilled Monday - Friday, not on weekends. Two-Day delivery service is not available for APO/FBO, Hawaii, Alaska or US Territories.
HOW CAN I CHECK MY ORDER STATUS?
If you created an account when you placed your order, please log-in using your user name and password and your order status information will be available on your account page. If you checked out as a guest and did not create an account, you can also check your order status using the order number we sent in your order confirmation email to the email address you used when you placed your order.
TRACK YOUR ORDER
When your order ships, we will email you a shipping confirmation which will contain carrier and tracking information. If you created an account when you checked out, you can also obtain this information by logging into your account online.
RETURNS + EXCHANGES
We have a 30 day return and exchange policy. If you're not satisfied with your purchase for any reason, we will make it right or refund your original purchase price (less the shipping and handling fees). To be eligible for a return or exchange, items must be unworn, unwashed with original tags attached.
International (non-U.S.) customers will be allowed 45 days for returns due to the longer shipping times.
The date postmarked on the return package will mark when your package was returned.
Items non-eligible for returns or exchanges:
Items not eligible for return are body jewelry, wearable items that have been washed or worn, items without the original tags still attached, undergarments, media items, as well as any perishable goods.
WILL YOU PAY THE RETURN SHIPPING FEE?
If you are returning damaged or defective merchandise we will pay the cost of return shipping, just contact firstname.lastname@example.org and inform them of the issues with the product, photographs are a great way to speed this process up. International (non-U.S.) returns cannot use prepaid shipping labels. If you are returning an internationally shipped order, please include your shipping receipt to be reimbursed or credited to your account. If we determine at our sole discretion that the merchandise you return is not eligible for return or exchange you authorize us to charge your original payment source the applicable return shipping charge.
HOW CAN I CONTACT CUSTOMER SERVICE FOR AN ONLINE PURCHASE RELATED ISSUE?
Email us at email@example.com
WHAT ARE YOUR CUSTOMER SERVICE HOURS?
We are readily available Monday - Friday from 9:00 AM to 5:00 PM PST. Weekend inquiries will be answered in the order of receipt on Monday (there is no need to resend as we answer the oldest messages and emails first).
If your order is shipping outside of the U.S., you are likely to be charged customs fees (taxes, duties, processing fees, etc.) before delivery can be completed. Depending on the shipping method selected and your country, you might be eligible to have these customs fees, paid up-front upon checkout, this service is known as DDP (Delivered Duty Paid). If eligible, you will be shown a breakdown of the customs fees at checkout.
WHAT PAYMENT METHODS ARE ACCETPED?
We accept most major credit cards including VISA, Mastercard, Discover and American Express. We also accept PayPal and Amazon Payments.
Sales tax is charged for orders shipped to U.S. states where we have a business presence and/or we have determined sales taxes are applicable. Items shipped to APO / FPO military addresses are not subject to taxes. The amount of state sales tax charged is based on current tax rates. State and local tax rates are subject to change at any time. Tax will be refunded for returned items.
WHY DIDN’T ALL OF MY ITEMS SHIP IN ONE PACKAGE?
While we strive to include all items in a single package, however, due to our pick & pack process, this may not always be possible. In such instances, you will receive an email confirmation and tracking information for each package shipped and there are no additional fees of any kind for split-shipments.
WHAT ARE PROMO CODES?
Promo codes vary and may apply to the price of a single item or an entire purchase. The discount reflects as a percentage off, or as a specific dollar amount and will be displayed in the cart after the code is applied. Promo codes and special shipping offers may be limited by region, please read the promotional details carefully.
HOW DO I FIND A PROMO CODE?
Promo codes are often available through the CLUB TATTOO emails.
HOW DO I USE A PROMO CODE?
Add your item(s) to the cart and select Checkout.
Add the discount code in the Promo Code box and click Apply.
If the promo code is valid, your order will show the discount. If the code is invalid, an error message will display.
WHY ISN’T MY PROMO CODE WORKING?
- Your promo code may have expired.
- Only one promo code discount applies per order.
- Shipping discounts may only apply to specific regions or countries.
- Some promo code discounts apply only to a specific product or exclude specific products.
- Promo code discounts may require a minimum purchase.
*Promo code discounts are for use only on your current order. Once you submit an order, you cannot apply a promo code discount to that order. Pricing, specifications, availability and terms of offers may change without notice. Qualifying totals and maximum savings will calculate before taxes, fees, shipping and handling. Promo code discounts may not be applied on previously purchased merchandise.