Returns & Exchange Policies
Thank you for making a purchase at Club Tattoo. We strive to satisfy all client orders, however, we understand that not all orders may be right.
Jewelry Returns & Exchange Information
Before you open the Jewelry - Ensure the jewelry is not damaged - Make sure the jewelry size is correct - Make sure the jewelry is the correct jewelry ordered
We DO NOT issue refunds for Body Jewelry - only online store credit with a digital code or exchanges.
We DO NOT accept returns or exchanges once the jewelry heat-sealed bag has been opened.
Please contact us within 7 days of receiving your order to process an exchange.
Prepaid shipping labels are not issued unless the return/exchange is due to a manufacturer defect or original shipping error on our part.
If the jewelry, you are exchanging is less than the price of your original jewelry we will credit your account with the difference. If the jewelry, you are exchanging is more than the price of your original jewelry we will need to collect payment before sending your exchange.
We are unable to repair damaged or broken jewelry after being worn.
If we determine at our sole discretion that the merchandise you return is not eligible for return or exchange you authorize us to charge your original payment source the applicable return shipping charge. We do not refund the shipping and handling costs once an order has been sent.
We have a 30 day return and exchange policy for all items except jewelry. If you're not satisfied with your purchase for any reason, we will make it right or refund your original purchase price (less the shipping and handling fees). To be eligible for a return or exchange, items must be unworn, unwashed with original tags attached. For jewelry, the heat sealed bag that the jewelry ships in must be unopened. Due to the nature of body jewelry, we cannot accept returns or exchanges once the bag has been opened. Please email email@example.com to initiate a return or exchange.
International (non-U.S.) customers will be allowed 45 days for returns due to the longer shipping times.
The date postmarked on the return package will mark when your package was returned.
Items non-eligible for returns or exchanges:
- Body jewelry when the heat sealed bag has been opened
- Wearable items that have been washed or worn
- Items without the original tags still attached
- Media items
- Any perishable goods
Return Shipping Fee
If you are returning damaged or defective merchandise we will pay the cost of return shipping, just contact firstname.lastname@example.org and inform them of the issues with the product, photographs are a great way to speed this process up. International (non-U.S.) returns cannot use prepaid shipping labels. If you are returning an internationally shipped order, please include your shipping receipt to be reimbursed or credited to your account. If we determine at our sole discretion that the merchandise you return is not eligible for return or exchange you authorize us to charge your original payment source the applicable return shipping charge.
If you receive damaged or defective merchandise we will pay the cost of return shipping. In the case of jewelry please include photos of the jewelry. Note - the jewelry must be sealed in the heat seal bag. If the bag has been open we will not accept the defective item. We do not accept returns on jewelry that has been worn.
Please email email@example.com to initiate a return or exchange.